Shipping policy
Shipping Policy
This policy explains production times, shipping charges, delivery estimates, and shipping support for orders placed through DriveFastBrakeLast.com.
Looking to return, exchange, or replace something? See our Returns & Refund Policy.
1. Made-to-Order Production
Our apparel and accessories are made to order. Production takes place before shipment and is separate from shipping transit time.
| Product type | Estimated production time |
|---|---|
| Classic jerseys | 6–8 business days |
| Cropped jerseys | 6–8 business days |
For other apparel and accessories, refer to the production estimate on the individual product page. If an estimate is missing or unclear, please contact us before ordering.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Orders containing multiple items may ship separately at no additional shipping cost to you. We will email tracking information for each parcel when it ships.
2. U.S. Shipping Rates and Delivery
We offer standard shipping only. Expedited, overnight, and guaranteed-date delivery services are not available.
Free U.S. Shipping
Standard shipping is free on U.S. orders with a merchandise subtotal over $100 USD after discounts, excluding taxes and shipping charges.
For orders of $100 USD or less, shipping charges are calculated at checkout based on the delivery address and parcel weight. The exact charge is displayed before you pay.
If you use a separate promotional free-shipping offer, the eligibility requirements and any code needed are provided with that offer. Check that the discount has been applied before completing your purchase.
Estimated Delivery Time
| Product type | Production | U.S. transit | Estimated total |
|---|---|---|---|
| Classic jerseys | 6–8 business days | 3–7 business days | 9–15 business days |
| Cropped jerseys | 6–8 business days | 3–7 business days | 9–15 business days |
For other products, add the production estimate shown on the product page to the standard U.S. transit estimate of 3–7 business days.
Delivery windows are estimates, not guarantees. Transit begins when the carrier receives your parcel, not when you place your order or when a shipping label is created. Please allow additional time around holidays or during carrier delays.
Delivery Addresses
We ship to residential and business addresses. P.O. Boxes and APO/FPO/DPO addresses are supported only where our shipping service permits; delivery times to military addresses may differ. Contact us before ordering if you are unsure whether your address is supported.
Please check your delivery address before completing your order. If you notice an error, contact us promptly. Address changes may not be possible once an order has been processed or shipped.
If a parcel is returned because of an incorrect or incomplete address supplied at checkout, we will contact you to arrange reshipment. Any additional reshipping charge will be explained before you agree to it.
3. International Shipping Availability
International shipping is available only for destinations enabled at checkout. If your country is not available or no shipping service is offered for your address, we cannot currently accept an order for that destination. Contact us with questions about availability.
Where available, international orders use standard shipping, with charges shown at checkout. The U.S. free-shipping offer does not apply to international orders.
The following estimates apply only when shipping to the listed destination is available at checkout:
| Destination | Estimated transit after shipment | Estimated total for jerseys, including production |
|---|---|---|
| Canada | 7–14 business days | 13–22 business days |
| United Kingdom | 10–18 business days | 16–26 business days |
| European Union | 10–21 business days | 16–29 business days |
| Australia | 12–21 business days | 18–29 business days |
International estimates exclude customs delays, which may add days or weeks. For non-jersey products, add the product page's production estimate to the applicable transit estimate above.
Customs Duties, VAT, and Import Fees
International orders may incur customs duties, VAT, import taxes, or carrier brokerage and handling fees. Unless collected and shown at checkout, these charges are payable by the recipient to the relevant authority or carrier.
We cannot refund import charges paid directly to a customs authority or carrier. Contact the organization that collected them about any refund eligibility. For taxes or duties collected through our checkout, contact us so we can review how they apply to your refund. We can provide shipment documentation on request.
Refusing a parcel or declining import charges does not start a return request. Please contact us first. If a refused parcel is returned to us, any applicable outbound shipping and return-to-sender charges will be explained and deducted from the refund, subject to applicable law.
4. Order Tracking
We email a tracking number when your order ships. Tracking updates may take 24–48 hours to appear. A label-created notification does not necessarily mean the carrier has received the parcel.
For international orders, tracking detail may become limited after transfer to the destination country's postal service.
5. Production and Shipping Delays
Delays can occur because of severe weather, carrier capacity, holiday demand, customs inspections, or address issues.
If your order has not shipped within its stated production window, contact us for an update.
If your U.S. order has not arrived within 10 business days of your shipping confirmation, or your international order within 30 business days, email support@drivefastbrakelast.com. We will investigate with the carrier and explain the next steps. You may contact us sooner if tracking reports a problem.
6. Lost or Missing Parcels
If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, and your building's mail room, and contact the carrier with your tracking number.
If it is still missing after 48 hours, email support@drivefastbrakelast.com. We will investigate, file a carrier claim where appropriate, and arrange a replacement or refund once the claim is resolved. We will keep you informed of the outcome.
7. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will replace it at no cost. You do not need to return the original item.
Email support@drivefastbrakelast.com within 7 days of delivery with your order number and photographs of the item and packaging. Keep the item and packaging for 30 days in case they are needed for a carrier claim.
If a replacement is unavailable, we will refund the item's purchase price and any shipping you paid for it. See our Returns & Refund Policy for full details.
8. Contact Us
Drive Fast Brake Last
15915 NE 12th Street
Vancouver, WA 98684
United States
Email: support@drivefastbrakelast.com
Phone: +1 925-413-3955
Response time: within 1–2 business days
Please contact us for authorization and instructions before sending a return.
The policy in effect when your order is placed applies to that order. Nothing in this policy limits rights available to you under applicable consumer law.